Etisalat’s publicity Manager, Chineze Amanfo, whereas reacting to the allegation through associate email sent to PM News, explicit that contrary to the reporting of the difficulty on the blogs and news sites, a SIM swap was performed on the aforesaid line once the requester provided the company’s client care executives with necessary SIM replacement info, in
accordance with arranged down NCC laws and method for SIM swap.
She accessorial that the SIM replacement info includes security and private needs to the owner, that the requester provided before the swap was settled.
“Subsequently, upon a report created at our workplace by mister. Agwu that he's the owner of the road and failed to authorize anyone to swap it, our client care executives promptly repaired the road further because the airtime lost throughout the swap method.
“Etisalat African nation is presently effecting an enclosed investigation into the SIM swap incident and can refer the come to the suitable agencies for any investigation as could also be necessary.
“We want to assure the overall public that Etisalat African nation is committed to the protection of the rights of its subscribers and to still give price adding services to its customers.
“We can spare no effort to unravel the circumstances close the alleged unauthorized SIM swap whereas encouraging our customers and also the general public to shield their personal info in any respect times,” she explicit .